Using the Internet as an Information & Referral Provider - Helpful Web Sites

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A list of web sites provided as part of the Sink, Swim or Surf: Surviving the Internet as a Human Services Provider workshop provided by CIT and OCASI.



ShelterNet provides a listing of shelters for abused women and children throughout Canada. Information is compiled from the National Clearinghouse on Family Violence.

Women's shelter and support in Toronto

A broad range of service listings for women and children who have experienced or are at risk of any type of violence including physical or sexual assault, psychological or emotional abuse, stalking or financial abuse.


Drug and Alcohol Helpline

This website provides a searchable database of drug and alcohol treatment agencies and programs throughout Ontario.


Community Information Toronto / 211Toronto

Information and referral on community, social, health and government services for Toronto.

Ontario Council of Agencies Serving Immigrants

A comprehensive web site that provides newcomers with information and answers to settle in Ontario. There is also At Work that provides sector resources for those working with newcomenrs in ontario

A centralized online source of human services information being developed to help bring people and services together and support the work of community, social, health and government agencies across Ontario. Currently, it houses two extensive web-enabled human services directories, one on Access to Trades and Professions in Ontario and the other A Directory of Youth Justice Services in Ontario.

Toronto Public Library - Virtual Reference Library

The Virtual Reference Library (VRL) is an online research and reference library providing access to a variety of web-based resources.

Toronto Public Library - Ask a Librarian

Brief factual answers to questions on a wide variety of topics. You'll get an answer within 24 hours, or the next business day if you ask on a Sunday or holiday.


Possibilities Virtual Employment Resource Centre

This website lists a wide range of helpful employment related resources. The site has access to job boards, workshops and seminars and toolkits to help clients make their job search more effective.

Ontario Ministry of Labour

This website contains information on employment standards, health and safety and labour relations.

Canada WorkInfoNet

The Canada WorkInfoNet site has valuable learning and labour market information that is helpful in assisting Canadians with their vocational development.


City of Toronto

Information on City of Toronto services including community and special events, museums, city maps, health and environment, codes, standards and bylaws, economic development, transit, City Council and Councillors

Province of Ontario

Acess to government agencies, programs and Ministries, provincial legislative assembly, laws, employment standards, health coverage, long term care, financial assistance, roads and lotteries

Federal Government

Government programs such as employment, taxes and tax benefits, financial benefits, immigration, ID cards, health, environment, the economy, veterans, travel and leisure, seniors, business start-up and financing.

Canada Revenue Agency

Issues regarding customs, taxes and tax credits, child and family benefits, OAS/CPP/RRSP/GST/HST, register charitable organizations


Health Ontario

Created by the Ontario Ministry of Health and Long-term Care- provides extensive access to health assessment tools, health and medical information, health care and services throughout Ontario-covers issues regarding children, men, women, seniors, conditions, drugs and services

Canadian Health Network

Via Health Canada- a national, non-profit, bi-lingual, web based health information service- goal is to support Canadians in making informed choices about their health by providing access to multiple sources of credible and practical e-health information-information on 26 health topics

Ontario Ministry of Health and Long-Term Care

This website provides information on OHIP, Ministry programs, long-term care facilities and health services in your community.

College of Physicians and Surgeons of Ontario

This website has on where to find a doctor in your community who is accepting new patients.


Access Housing Connections � Toronto Social Housing Connections

This website provides information on rent geared to income housing, eligibility criteria an online application forms.

Cooperative Housing Federation of Toronto

Listing of coops with wheelchair accessible units-advice and training in cooperative housing management-promotion of nonprofit cooperative housing

Canada Mortgage and Housing Corporation

Underwrites loans for home ownership, rental housing and non-profit housing-RRAP (Residential Rehabilitation Assistance Program for low income housing, rental units rooming houses and accommodation for the disabled)-HASI (Home Adaptation for Seniors Independence for low income seniors)-On Reserve Non-profit Housing-SEP (Shelter Enhancement Program financial assistance fort agencies dealing with family violence to build, repair and improve shelters)


Legal Aid Ontario

This website provides information on getting legal assistance for low income individuals. The site has information on finding your local community legal clinic, Legal Aid offices and Immigration and Refugee Law offices.

Community Legal Education Ontario

CLEO is a community legal clinic that produces clear language publications and resources on variety of topics. Main topics include social assistance, landlord and tenant law, refugee and immigration law, workers' compensation, women's issues, family law, employment insurance and human rights.


Self Help Resource Centre

This site provides a searchable database of over 440 different self help groups in the Greater Toronto Area.


Ontario Residential Care Association

Voluntary, non-profit organization that accredits retirement residences in Ontario- free directory of retirement homes- retirement home tips

Ontario Long-Term Care Association

Largest long term care providers in Ontario- member facilities (360) are regulated by the Ontario

Canadian Association of Retired Persons Fifty Plus

Promotes and protects the rights of mature citizens-group benefits on products and services- magazine-promotes issues on health, finance, travel and community

Advocacy Centre for the Elderly

A community legal clinic providing representation in cases of importance to Seniors such as long term care, elder abuse, pensions, income maintenance, retirement home tenancies, mental health and competency-visits to home or facility if necessary-advocacy

Ontario Association of Community Care Access Centres

Consolidates services of 42 CCACs across Ontario providing support to member CCACs who provide in-home support and an access point to long- term care while promoting "best practices" on behalf of the people they serve.