Training for Employment Support Services

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Organization: OCASI
Started in: 2010

Project Overview

The Training for Employment Support Services project is an exciting professional development opportunity for frontline settlement workers in the area of employment-related information and referral (I&R). It provides frontline workers with the knowledge, skills and tools to refer clients to the employment services that they need. By improving clients' access to the most appropriate employment services, their integration into the labour market is made easier.

The curriculum is based on training needs identified though a multifaceted gap analysis and is grounded in accepted standards in Information and Referral. Fundamental to this training is the opportunity to network and explore strategies to develop cooperative relationships with employment services.

The main topics covered by the training are:

  • The major stages of the immigration process and how they impact employment needs and decisions
  • Employment services in your area - what they are and how to find them
  • Conducting a basic employment needs assessment
  • Managing your clients' expectations of employment services
  • Understanding what employment workers do and identifying ways to share information and collaborate

You can take the course online (self-directed learning) on OCASI's Learning At Work website.


Resources from the training are available at Employment-Related I&R - Resources for Settlement Workers.

These include:

  • General Resources - Information about Employment Ontario, Labour Market Information and more
  • Local Resources - Read and share information about employment services in your area
  • Training Program Resources - View PowerPoint presentations from employment service providers and the Ministry of Training, Colleges and Universities; get useful websites to help you with clients

Gap Analysis Results

The curriculum is based on the findings from a gap analysis conducted at the beginning of the project.

The gaps fell into 3 main categories:

  • Information
  • Employment Needs Assessment
  • Referral and Coordination

Read more at Training for Employment Support Services/Gap Analysis Results.

Project Management and Funder

The TESS project is managed by OCASI and funded by the Ontario Ministry of Citizenship and Immigration

Project Webiste

The TESS project can be accessed through the Learn At Work website

Contact Us

Jolanta Nozka, Manager, Sector Capacity Development

Tel: 416-322-4950 Ext 270

See also