Settlement Kiosk

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Project Overview

Settelment Kiosk.jpg

The kiosks provide basic information on settlement services including employment, education and other resources available to support newcomers. Currently there are 51 kiosks situated in schools, CIC offices, Newcomer Welcome Centres and Service Canada Centres across Ontario.

"Welcome to Ontario" Kiosks aims to assist newcomers and their families integrate to life in Ontario through the provision of accessible, accurate, and relevant settlement information as well as available resources and services in their local communities.

After using the Kiosk newcomers will have a better understanding of settlement services and free community services available to support them in Ontario. Newcomers can also request that an email with follow-up information be sent to them. The target audience is for newcomers who recently arrived to Ontario.

This information is provided through videos available in several languages, the content of which is available on YouTube.

The kiosks project was funded by Citizenship and Immigration Canada.

CIC ended support for the kiosks in April 2015 and most kiosks were removed from their locations.

Former Locations of Settlement Kiosks

Kiosk Content

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See the full kiosk content online.

The videos were shot in a total of 17 different languages using professional presenters. The Kiosk videos and text are available in English, French and the 15 most commonly spoken and highest need newcomer languages:

  • Arabic
  • Bengali
  • Cantonese
  • Dari
  • English
  • Farsi
  • French
  • Gujarati
  • Hindi
  • Korean
  • Mandarin
  • Pilipino
  • Punjabi
  • Russian
  • Spanish
  • Tamil
  • Urdu


Project phases

Pilot

Through this project, interactive, multilingual touch screen kiosks were developed and piloted in two Ontario school board reception and assessment centres. This project placed kiosks in 2 pilot centres; 1 in Toronto and 1 in Kitchener-Waterloo.

An evaluation was done and while the response was mostly positive, it was felt that the kiosks lacked a "next step" as the pilot kiosks did not have any accompanying literature or take-aways.

Changes to Kiosks

In 2010, in response to a request for more kiosks, OCASI changed the content of the kiosks to include an option for the kiosk user to request a follow-up email. This email links to a variety of online resources that allow the user to act on information gained from the kiosk videos.

Adding the email option also meant adding internet-connectivity to each kiosk through USB 'air cards'. This feature only enables the kiosk to send an email. Users cannot use the kiosk to browse websites.

Phase 2

In 2010, 21 kiosks were produced and installed across Ontario. 11 went to CIC offices and 10 were placed in locations such as:

Phase 3

In 2011, 30 kiosks were produced and installed at Service Canada locations throughout Ontario.

Phase 4

In 2015, CIC ended support for the Kiosk project and kiosks have been removed their locations.

Frequently Asked Questions about the Kiosks

Have other questions? Add them to the discussion tab!

The measurement of the kiosk, how does it work?

The PLYNTH Classic with technology designed for robust 24x7 unattended operation.

Overall dimensions:

  • Height 51.2"
  • Wide 17.7
  • Depth 17.7"
  • Weight: approximately 100 pounds

More info: http://www.kingproducts.com/products/kiosks/classic/

What are power/location requirements for the Kiosk?

  • The power requirement for the Kiosk is a regular power outlet of 110/240 volts and 50-60Hz and 3 - 6 "amps".
  • The Kiosk needs to be placed in an area with proximity to power source grounded outlet with a decent cellular reception.
  • Internet: Self-contained internet connection that doesn't require any access to your local network.
  • The technology used is designed for full-time 24x7 unattended operation. The kiosk is configured to automatically reboot daily at 3:00 a.m. EST. This helps keep the operating system and kiosk software operating smoothly each day. If the kiosk is simply plugged-in and the surge protector power strip is turned on, the computer will operate 24 hours a day with exception of the few minutes required for the daily restart.

Will noise from the kiosks interfere with the traffic of clients?

The kiosk features includes: volume control- there is a way to control the master volume as well as a way for users to control the volume from the touch screen. However if you are planning to place the Kiosk in relatively high foot traffic, or anywhere surrounding people, individuals may be disturbed by the audio of the kiosk.