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Organization: OCASI
Started in: 2003


The Settlement At Work project is dedicated to increasing the capacity of those involved in the settlement sector to raise their resilience, responsiveness and quality of services for Newcomers. The project aims to share knowledge, best practices and innovative approaches for service delivery. The Settlement AtWork website has professional development resources and news for front-line workers, program staff, managers and administrative staff. The goal is to help workers prepare to best serve their newcomer clients, and to help organizations support their staff. Frequent visits to the Settlement AtWork website mean that agency staff are knowledgeable about the trends, information and opportunities that affect our daily work.

Website Features

preview of the proposed look of the listings site

The website is divided into several major sections: news items, events, job postings and requests for proposals. Collaborators are able to upload documents regarding these subjects which are then approved and posted by OCASI staff. The SettlementAtWork.Org site provides professional development information for frontline workers and managers of immigrant-serving organizations. The goal is to strengthen connections between actors int he settlement sector to share knowledge, best practices and insights into innovative service delivery.

The website also has a link to the SettlementAtWork.Org / SecteurEtablissement.Org Wiki. This can be accessed at The wiki is the repository for all resource information relevant to the settlement sector of Ontario. All articles can be edited by any registered user, to be kept up-to-date, made more relevant, or have more information added. Also, users can create new content of their own, upload files, create their own user page, and more. The wiki helps position SettlementAtWork to be the knowledge hub of the settlement sector of Ontario without excluding external development or sharing of information. With this horizontal, collaborative approach, SettlementAtWork supports the sector to collaborate, and broaden the reach of this information.

URL The website's URL is

Site Management and Funder The SecteurEtablissement.Org website is managed by OCASI and funded by Citizenship and Immigration Canada (CIC).

Social Media

Social media has been deeply integrated into all parts of the site. Settlement At Work's twitter account (@SetAtWork) updates are posted to the site. These social media initiatives have the goal of further engaging the target audience, sharing sector specific news, increasing visibility and strengthening/developing relationships with new and existing partners.


SettlementAtWork.Org / SecteurEtablissement.Org distributes a bi-weekly newsletter with events and news from the sector. Interested parties can sign up for the newsletter at and

Agency Demonstrations

OCASI provides agencies in the sector with in-person demonstrations of the SettlementAtWork.Org Website. Agencies who are interested in learning more about the SettlementAtWork.Org site are welcome to request a demonstration at their agency by sending a message to


  • 5,775,197 visits (as of February 4, 2015)
  • Over 2,000 subscribers on the mailing list
  • Over 1,210 posts (News, Jobs, Events, RFPs) (October 2011 - February 4, 2015)

Contact Person

For more information on the site, please contact:

Jasmine Chua
Online Professional Development Coordinator
Tel 416-322-4950 x 352