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Organization: OCASI
Started in: November 2000


Settlement.Org is an award-winning website for newcomers to Ontario. It offers a comprehensive range of information on key settlement topics such as employment, learning English, getting health care and finding housing. It also refers newcomers to agencies in their area that provide vital settlement services.

Site features

The website is divided into various sections: immigration and citizenship, housing, health, employent, education, community and recreation, legal services and daily life. In addition, there are sections entitled "My First Days", "Services Near Me", "Tanslated Info" and "Discuss".

In the Services Near Me section, users can search for settlement agencies and other community services by region and by keyword. The agency information comes from the 211 Ontario database and OCASI is partnering with Findhelp Information Services to make this information available through Settlement.Org.

The Discussion Forum continues to be one of the most popular areas of the site with over 25,000 registered members.


The website's URL is

Site management and Funder

The site is managed by the OCASI - Ontario Council of Agencies Serving Immigrants and is funded by Citizenship and Immigration Canada and Ontario Ministry of Citizenship and Immigration.

Social Media

In June of 2010 OCASI began Social Media initiatives for the Settlement.Org project, with the purpose of further engaging the target audiences: newcomers to Ontario, those planning to settle in Ontario, or those in the settlement sector. Utilizing Social Media tactics has allowed OCASI to further promote, engage and connect with users. The goal is to work towards ensuring Settlement.Org is more easily linked to, more highly visible in Social Media searches and more frequently included in relevant posts on blogs, podcasts, video logs (vlogs), etc.

The main focus has been the creation of the Twitter page (@Settlement_Org), the implementation of Social Media bookmarking on Settlement.Org, further development of the YouTube channels, and the promotion of Social Media initiatives at outreach activities. Through these exciting new Social Media initiatives, OCASI is not only increasing its visibility and strengthening relationships with existing partners but is also utilizing the most current online tools to seek out new audiences and link them back to Settlement.Org.


Settlement.Org distributes a bi-weekly newsletter with information on settlement issues. Interested parties can sign up for the newsletter at

Agency demonstrations

The very popular Settlement.Org demonstrations continue across the province. The demos generally cover a range of topics including: • Finding settlement agencies locally • Getting information to help get back into a profession or trade • Networking and volunteering in job the search • Using the Alternative Jobs feature as a career development tool • Improving English language skills with the ESL Corner • Accessing the Discussion Forum to get answers to settlement related questions • Newcomers’ Guide to Education • Finding multilingual information, and more!

To schedule a free demonstration please contact Ann-Marie McGregor at

User Surveys

The full 2016 Settlement.Org User Survey is available along with a separate summary.

In 2013 Settlement.Org conducted a user survey to find out about the demographics and opinions of website users. The survey showed a 95% satisfaction rate with Settlement.Org.

Contact Person

For more info contact:

Julia Mais
Senior Coordinator,
tel 416-322-4950 x 247

See Also