Refugee Settlement Support Project

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Through research, outreach, resource development and training, the Refugee Settlement Support Project aims to address gaps and challenges faced by service providers and refugee sponsors in relation to meeting the settlement needs of sponsored refugees. Funded by Immigration, Refugees and Citizenship Canada (IRCC) and carried out by OCASI - Ontario Council of Agencies Serving Immigrants, the first phase of the project identified challenges and opportunities related to a high number of (Syrian) refugees arriving in a short timeframe in Ontario. Based on findings and recommendations from several focus groups, interviews and survey with service providers, OCASI set out to address some of the information gaps and challenges raised by service providers by developing a resource library for service providers who work with sponsored refugees, organizing a "Best Practices" webinar series and facilitating roundtable discussions with service providers and refugee sponsorship groups to support collaboration and ultimately improve the settlement outcomes of sponsored refugee clients. As a result of the roundtable discussions, a second webinar series, "Sharing Practices to Build Bridges" was developed for both service providers and refugee sponsors.

For more information, please contact project coordinator, Sara Shahsiah, at



Refugee Settlement Pilot Project Report - March 31, 2017
Sharing Our Findings presentation - April 24, 2017
Infographic - Supporting Refugee Settlement in Ontario

Resource Development

Resources for service providers who work with refugees were collected and, in many cases, translated into Arabic, Kurdish and Armenian. The collection of resources were compiled into an eLibrary for service providers on the WelcomeOntario.Ca website.

"Working with Refugees" -

Roundtable Discussions

The aim of the three roundtables with refugee sponsors and service providers, organized and facilitated by OCASI, is to clarify roles and responsibilities and strengthen collaboration in an effort to improve settlement outcomes for sponsored refugees. If you would like to participate in any of these roundtables, please contact

Toronto, September 21, 2017
Ottawa, November 6, 2017
London, March 5, 2018 

Professional Development & Information Sharing

This project strives to address some of the information gaps and concerns previously identified by service providers and refugee sponsors by offering opportunities to learn and share information with each other through webinars. The first webinar series, Best Practices, focused on frontline workers as the target audience.

The second webinar series,"Sharing Practices to Build Bridges", consisted of a series of webinars offered between November 2017 and March 2018 designed for service providers and refugee sponsorship groups in response to some of their concerns and information gaps as identified through roundtable discussions held in Toronto and Ottawa in 2017. The webinars aimed to clarify roles and responsibilities, increase transparency about practices and procedures and ultimately support collaboration between service providers and refugee sponsors.

Recordings and presentations slides from both webinar series can be accessed using the links below.

Webinar Series: Best Practices (recordings can be found here)
Webinar Series: Sharing Practices to Build Bridges