Refugee Settlement Support Project

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Overview

Through research, outreach, resource development and training, the Refugee Settlement Support Project aims to address gaps and challenges faced by service providers and refugee sponsors in relation to meeting the settlement needs of sponsored refugees. Funded by Immigration, Refugees and Citizenship Canada (IRCC) and carried out by OCASI - Ontario Council of Agencies Serving Immigrants, the first phase of the project identified challenges and opportunities related to a high number of (Syrian) refugees arriving in a short timeframe in Ontario. Based on findings and recommendations from several focus groups, interviews and survey with service providers, OCASI set out to address some of the information gaps and challenges raised by service providers by developing a resource library for service providers who work with sponsored refugees, organizing a "Best Practices" webinar series and facilitating roundtable discussions with service providers and refugee sponsorship groups to support collaboration and ultimately improve the settlement outcomes of sponsored refugee clients. As a result of the roundtable discussions, a second webinar series, "Sharing Practices to Build Bridges" has been developed for both service providers and refugee sponsors. For a schedule of upcoming webinars, please click here.

For more information, please contact project coordinator, Sara Shahsiah, at refugeesettlement@ocasi.org.

Activities

Research

Refugee Settlement Pilot Project Report - March 31, 2017
Sharing Our Findings presentation - April 24, 2017
Infographic - Supporting Refugee Settlement in Ontario

Resource Development

Resources for service providers who work with refugees were collected and, in many cases, translated into Arabic, Kurdish and Armenian. The collection of resources were compiled into an eLibrary for service providers on the WelcomeOntario.Ca website.

"Working with Refugees" - WelcomeOntario.ca

Roundtable Discussions

The aim of the three roundtables with refugee sponsors and service providers, organized and facilitated by OCASI, is to clarify roles and responsibilities and strengthen collaboration in an effort to improve settlement outcomes for sponsored refugees. If you would like to participate in any of these roundtables, please contact refugeesettlement@ocasi.org.

Toronto, September 21, 2017
Ottawa, November 6, 2017
London, March, 2017 (tbc)

Professional Development & Information Sharing

OCASI strives to address some of the information gaps and concerns previously identified by service providers and refugee sponsors by offering opportunities to learn and share information with each other through webinars. Recordings and presentations slides from the first series of webinars, Best Practices, can be found below. The current webinar series, Sharing Practices to Build Bridges, runs from November 20, 2017 until March 19, 2018. A full listing of the webinars in this series along with their registration links can be found here.

Webinar Series: Best Practices (please see below for this series' recorded webinars)
 
Webinar Series: Sharing Practices to Build Bridges 


Webinar Series


Upcoming Webinars

"Sharing Practices to Build Bridges" is a series of eight different webinars offered between November 2017 and March 2018. The series is designed for service providers and refugee sponsorship groups in response to some of their concerns and information gaps identified during previous focus group and roundtable discussions. The webinars aim to clarify roles and responsibilities, increase transparency about practices and procedures and ultimately support collaboration between service providers and refugee sponsors.

Click here for a full schedule including a brief description of the topic, guest speakers and registration links.


Recorded Webinars and Slides

SHARING PRACTICES TO BUILD BRIDGES WEBINAR SERIES

Settlement Service Eligibility & Intake
Monday, December 11, 2017
Speakers: Lisa Magliocco, Wesley Urban Ministries & Sylvia Wootten, Newcomer Centre of Peel
‎Lisa's Presentation slide deck
‎Sylvia's Presentation slide deck


What Are Settlement Services About?
Monday, November 27, 2017
Speaker: Amanda Choo, WoodGreen Community Services


The Settlement Sector: Values & Principles
Monday, November 20, 2017
Speakers: Lisa Randall, CultureLink & Shankari Balendra, Access Alliance MCHC
Lisa's Presentation slide deck
Shankari's Presentation slide deck

BEST PRACTICES WEBINAR SERIES

Handling a Client’s Disclosure of Domestic Violence
Tuesday, May 23, 2017, 12:00-1:00PM
Speakers: Fatima Filippi, Rexdale Women’s Centre & Sidrah Maysoon Ahmad, OCASI

Beyond Kale and Pedicures: Strategies to combat compassion fatigue and burnout
Monday, May 29, 2017, 12:30-1:30PM
Speaker: Françoise Mathieu, Co-Executive Director, TEND
Francoise's Presentation slide deck

Working with Refugees in Remote or Rural Areas
Thursday, June 8, 2017, 12:30-1:30PM
Speaker: Orlando Ferro, Quinte United Immigration Services
Orlando's Presentation slide deck

Handling ‘High Expectations’
Monday, June 12, 2017, 12:30-1:30PM
Speaker: Maryam Rahat, Wesley Urban Ministries
Maryam's Presentation slide deck

Responding to refugee sponsorship conflict, dispute and breakdown
Monday, June 26, 2017, 12:30-1:30PM
Speaker: Suneet Kharay, Refugee Sponsorship Training Program
Suneet's Presentation Slide deck Case scenario

Collaborating to assist refugee clients with their settlement needs
Thursday, June 29, 2017, 12:30-1:30PM
Speaker: Fatima Mussa, Access Alliance Multicultural Health and Community Services
Fatima's Presentation Slide deck

Keeping up-to-date
Monday, July 31, 2017, 12:00-1:00PM
Speaker: Sara Shahsiah, OCASI
‎Sara's Presentation slide deck

Working Effectively with Professional Interpreters
Thursday, August 17, 2017, 12:00-1:00PM
Speaker: Grace Eagan, Access Alliance Language Services
Grace's Presentation slide deck


Resources for frontline workers: The Refugee Sponsorship Support Program
Thursday, July 27, 2017, 12:00-1:00PM
Speaker: Kelsey Lange
Kelsey's Presentation slide deck