OTIS - Online Tracking and Information System

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Revision as of 00:09, 23 March 2011 by Dmontague (talk | contribs) (Piloting Expansion)
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Organization: OCASI
Contact: dmontague@ocasi.org
Started in: 2000

Project Overview

Funded by the Citizenship and Immigration Canada and managed by the Ontario Council of Agencies Serving Immigrants (OCASI), the primary objective of OTIS is to address the identified need of settlement workers, agencies and funders to have access to professional, standardized and useful data collection tools to record, plan and report on client-service activities.

Currently the primary users of OTIS are staff working under the SWIS, LSP and SSIL brands. That is, staff who see clients outside the office (schools, libraries, LINC classes).

The OTIS project contributes to the CIC objective of successful integration of newcomers by:

  • Providing tools and program coordination that support the effective delivery of services
  • Facilitating the efficient delivery of services

Objectives for 2011-2013

Continue supporting the more than 35 CIC-funded agencies expected to have settlement workers in schools, libraries and LINC classes by maintaining the OTIS (Online Tracking and Information System) data entry and reporting website.

The core activities of OTIS will include:

Technical and Design

  • Manage servers and internet operations of the OTIS system and related databases, backup process, replication server and firewalls
  • Through expert subcontractors monitor systems on 24/7 basis and execute technical solutions when necessary
  • Ensure systems are backed up

OTIS User Support

  • Ongoing technical and training support for over 500+ system users
  • Support existing and create new real-time reports for agencies, partners and CIC
  • Train new staff of existing agencies or newly-funded groups that perform similar itinerant services, including workers in hospitals, colleges and elsewhere
  • Add/edit/delete user accounts and schools
  • Provide support to stakeholders requiring assistance with custom reports (funders, school boards, etc)
  • Train users on generating reports

Piloting Expansion

In addition to general maintenance, hosting, user training and support of the OTIS site, deliverables of this project include allowing workers from agencies and locations who don't have access to sophisticated data collection and reporting tools to use OTIS:

  • Working with small group of agencies in 2011 to gather requirements and then building required forms and reports
  • Ensure continued privacy and security features are maintained
  • Training all new users
  • Expanding usage to more groups in 2012