Difference between revisions of "OTIS - Online Tracking and Information System"

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{{Project |Org=[[OCASI]] |Contact={{em|dmontague@ocasi.org}} |Started=2000 }} __NOTOC__
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[[Image:ocasi_logo.png|thumb|right|200px]]
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{{Project  
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|Org=[[OCASI]]  
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|Contact= [mailto:elena@ocasi.org elena@ocasi.org]
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|Started= 2000 }} __NOTOC__
 
{{Watch}}
 
{{Watch}}
  
== Project Overview ==
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==Summary==
  
Funded by the [[Citizenship and Immigration Canada]] and managed by the [[OCASI|Ontario Council of Agencies Serving Immigrants (OCASI)]], the primary objective of '''OTIS''' is to address the identified need of settlement workers, agencies and funders to have access to professional, standardized and useful data collection tools to record, plan and report on client-service activities.
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OTIS (Online Tracking and Information System) is essentially a data entry website where certain mobile ISAP-funded workers enter in their client statistics for each month. The first users were the Settlement Workers in Schools (SWIS). Next, many years later, Settlement Workers in Libraries (LSP- Library Settlement Partnerships) started to submit their stats using OTIS. And we have recently added the SSIL project (Settlement Services in LINC). OCASI's role has been to support settlement practitioners in using the site through online, phone support, in-person training and the creation of user guides. Additionally, OCASI works with the users and the funder (CIC) to make any needed changes/improvements to the OTIS interface.  
  
Currently the primary users of OTIS are staff working under the [[SWIS]], [[LSP]] and SSIL brands. That is, staff who see clients outside the office (schools, libraries, LINC classes).
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A new version on OTIS, OTIS 3.0, is currently being developed.  This technology builds on the existing functions of OTIS 2.0 and make them available for general settlement services (not just workers in schools or libraries).  This new expansion of OTIS will allow workers in non-SWIS andLSP programs to use OTIS to help identify new user groups.  
  
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=== Website Features ===
 
The OTIS project contributes to the CIC objective of successful integration of newcomers by:
 
The OTIS project contributes to the CIC objective of successful integration of newcomers by:
 
 
*Providing tools and program coordination that support the effective delivery of services
 
*Providing tools and program coordination that support the effective delivery of services
 
*Facilitating the efficient delivery of services
 
*Facilitating the efficient delivery of services
  
== Objectives for 2011-2013 ==
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===URL===
 
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The website's URL is http://otis.settlement.org
Continue supporting the more than 35 CIC-funded agencies expected to have settlement workers in schools, libraries and LINC classes by maintaining the OTIS (Online Tracking and Information System) data entry and reporting website.
 
  
The core activities of OTIS will include:
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===Site Management and Funder===
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The OTIS project is managed by OCASI and funded by Citizenship and Immigration Canada (CIC).
  
===Technical and Design===
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== Trainings ==
*Manage servers and internet operations of the OTIS system and related databases, backup process, replication server and firewalls
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In addition to creating a real time reporting system, we have delivered hundreds of in person training sessions, developed several web-based help videos and provided online webinars.  OCASI provides agencies and individuals with online and in-person trainings.  Agencies who are interested in learning more about the OTIS are welcome to request a demonstration by sending a message to [mailto:elena@ocasi.org elena@ocasi.org].
*Through expert subcontractors monitor systems on 24/7 basis and execute technical solutions when necessary
 
*Ensure systems are backed up
 
  
===OTIS User Support===
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== Statistics ==
*Ongoing technical and training support for over 500+ system users  
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'''Statistics from April 1, 2011 to March 31, 2012'''
*Support existing and create new real-time reports for agencies, partners and CIC
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*29 SWIS Agencies conducted 102887 client sessions
*Train new staff  of existing agencies or newly-funded groups that perform similar itinerant services, including workers in hospitals, colleges and elsewhere
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*22 LSP Agencies conducted 28226 client sessions
*Add/edit/delete user accounts and schools
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*500+ OTIS users
*Provide support to stakeholders requiring assistance with custom reports (funders, school boards, etc)
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*1221 phone calls and e-mail requests for data entry support
*Train users on generating reports
 
  
===Piloting Expansion===
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==Contact Person==
In addition to general maintenance, hosting, user training and support of the OTIS site, deliverables of this project include allowing workers from agencies and locations who don't have access to sophisticated data collection and reporting tools to use OTIS:
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For more information on the site, please contact:  
*Working with small group of agencies in 2011 to gather requirements and then building required forms and reports
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:Elena Trapeznikova,
*Ensure continued privacy and security features are maintained
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:Senior Coordinator, Technology & Training
*Training all new users
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:[mailto:elena@ocasi.org.  elena@ocasi.org]
*Expanding usage to more groups in 2012
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:Tel 416-322-4950 x 241
  
 
[[Category:Project]]
 
[[Category:Project]]

Latest revision as of 19:10, 25 October 2012

Ocasi logo.png
Organization: OCASI
Contact: elena@ocasi.org
Started in: 2000



Summary

OTIS (Online Tracking and Information System) is essentially a data entry website where certain mobile ISAP-funded workers enter in their client statistics for each month. The first users were the Settlement Workers in Schools (SWIS). Next, many years later, Settlement Workers in Libraries (LSP- Library Settlement Partnerships) started to submit their stats using OTIS. And we have recently added the SSIL project (Settlement Services in LINC). OCASI's role has been to support settlement practitioners in using the site through online, phone support, in-person training and the creation of user guides. Additionally, OCASI works with the users and the funder (CIC) to make any needed changes/improvements to the OTIS interface.

A new version on OTIS, OTIS 3.0, is currently being developed. This technology builds on the existing functions of OTIS 2.0 and make them available for general settlement services (not just workers in schools or libraries). This new expansion of OTIS will allow workers in non-SWIS andLSP programs to use OTIS to help identify new user groups.

Website Features

The OTIS project contributes to the CIC objective of successful integration of newcomers by:

  • Providing tools and program coordination that support the effective delivery of services
  • Facilitating the efficient delivery of services

URL

The website's URL is http://otis.settlement.org

Site Management and Funder

The OTIS project is managed by OCASI and funded by Citizenship and Immigration Canada (CIC).

Trainings

In addition to creating a real time reporting system, we have delivered hundreds of in person training sessions, developed several web-based help videos and provided online webinars. OCASI provides agencies and individuals with online and in-person trainings. Agencies who are interested in learning more about the OTIS are welcome to request a demonstration by sending a message to elena@ocasi.org.

Statistics

Statistics from April 1, 2011 to March 31, 2012

  • 29 SWIS Agencies conducted 102887 client sessions
  • 22 LSP Agencies conducted 28226 client sessions
  • 500+ OTIS users
  • 1221 phone calls and e-mail requests for data entry support

Contact Person

For more information on the site, please contact:

Elena Trapeznikova,
Senior Coordinator, Technology & Training
elena@ocasi.org
Tel 416-322-4950 x 241