Let's talk/Promising Practices and Case Studies in Ontario

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Promising Practices in the Delivery of Interpretation Services in Ontario

The content for Let’s Talk was developed in response to the needs and priorities identified through consultation with representatives from diverse human service organizations in Ontario. The consultation revealed that, despite the absence of specific legislation to promote the use of interpretation in human service delivery and the lack of funding for interpretation services, service providers across Ontario are finding creative ways to address language barriers in their communities.

This section presents several case studies, describing practices and/or strategies that are currently employed in Ontario to address language barriers to service delivery. We recognize that there are many more creative and interesting initiatives underway in the province, but did not have the capacity as part of this project to research and profile them here.

In this section you will find case studies describing how language barriers are being addressed throughout the province. The case studies profile:

  • Large and small organizations
  • Organizations from diverse human service sectors
  • Individual organizations as well as networks of organizations
  • A wide range of solutions, including:
    • Cultural competency
    • Professional interpretation
    • Peer based initiatives
    • Volunteer programs

We hope that you and your organization can draw upon these promising practices to address language needs in your community and meet your organization’s interpretation needs.

List of programs
Program Contact Information File

Centre of Addiction and Mental Health

Stella Rahman
Clinical Services Consultant
1001 Queen Street West
Toronto, Ontario
M6J 1H4
T (416) 535-8501, ext. 6462
CAMH - 3 Staged Interpretation Model

CAMH - Language Interpretation Program

South Ottawa Community Legal Service

David Hole

Project Coordinator
Connecting Region Ottawa
1355 Bank Street, Suite 406
Ottawa, Ontario
KlG 8K7
T (613) 733-0140

Ottawa Connecting Region - A Regional Response
Ottawa Connecting Region Governance Model

Access Alliance Multicultural Health and Community Services

Thuy Tran
Health Promoter
761 Jane Street, 2nd Fl.
Toronto, Ontario
M6N 4B4
T (416) 760-2815, ext. 242

Access Alliance - Peer Outreach Worker Program

Peel District School Board

Varsha Naik
Community Liaison Coordinator
5650 Hurontario Street
Mississauga, Ontario
L5R 1C6
T (905) 890-1010, ext. 2573

Peel District School Board - Responding to Language Needs

Halton District School Board

Suzanne Muir
Equity and Inclusive Education Coordinator
Community Engagement Department
New Street Education Centre
3250 New Street
Burlington, Ontario
T (905) 631-6120, ext. 434

Halton District School Board - Cultural Brokers

Multicultural Council of Windsor and Essex

Kathleen Thomas
Executive Director
245 Janette Avenue
Windsor, Ontario
N9A 4Z2
T ( 519) 255-1127

Multicultural Council of Windsor and Essex County - Lanaguage Aides

Hospital for Sick Children (Sick Kids)

Karima Karmali, RN, BScN, MBA
Director, Centre for Innovation & Excellence in
Family Care
The Hospital for Sick Children
555 University Avenue
Toronto, Ontario
M5G 1X8
T (416) 813-7654, ext. 28322

SickKids - Cultural Competency

Let's Talk is housed at the Settlement At Work Wiki. The wiki a place to discuss and explore professional development information and is a place to discover collaborative work opportunities. As the information that has been collected for this repository is not exhaustive, you are invited you to engage in the development of Let’s Talk. Please feel free to:

  • Comment on the content you see;
  • Create new fact sheets of interest to community interpretation in Ontario;
  • Share content you find.

For more information on how to use a wiki please go to the "Wikis in Plain English" video at Main page

Arrow Left.png Links to Organizations and Documents Promising Practices and Case Studies in Ontario  

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