Immigrant Settlement Counselling: A Training Guide/Module 4: Interviewing Skills

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Immigrant Settlement Counselling:
A Training Guide
Developing the CSISW Course:
A Case Example
Org: Ontario Council of Agencies Serving Immigrants (OCASI)

This section provides activities to help participants understand effective client interviewing techniques, to build rapport and how to integrate these skills into a counselling intervention.

The activities included in this module are designed to:

  1. Increase participants' awareness of cultural variations in verbal and non-verbal communications between counsellors and clients in a counselling interview.
  2. Enhance participants' ability to use the skills of establishing rapport, asking open and closed questions and backtracking in a culturally appropriate way.
  3. Encourage participants to think about other/additional skills that are needed when interviewing clients from different cultural groups.

The approach taken in this module to interviewing skills training is the microskills approach used by Allen B. Ivey. This approach assumes that counselling can be broken into component parts or individual skills that can be identified and taught. Learners in this process typically go through four stages:

  • being unconsciously incompetent
  • being consciously incompetent
  • being consciously competent
  • being unconsciously competent

Language: English

Format: This document is available for download in Adobe Acrobat PDF format [565 KB, 24 pages].