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Event #6

#CdnImm event #6 - Settlement sector partnerships
Monday, July 30, 2012 from 1:00 PM to 4:00 PM (EDT)
WoodGreen Community Services, 815 Danforth Ave


Settlement sector partnerships. The aim of this session is to understand sector partnerships through 3 models that currently exist: Local Immigration Partnerships (LIPs), Consortium of Agencies Serving Internationally-trained Persons (CASIP) and the Community Navigation and Access Program (CNAP). The speakers will give an overview of each of these partnerships, how they work, what they achieve, how they improve services as well as discuss some of the successes and challenges involved with maintaining them.


Aleksandra WalczakCASIP (Employment Services network)

Aleksandra Walczak is Project Manager at the Consortium of Agencies Serving Internationally-trained Persons (CASIP), a group of 8 agencies and colleges which have been collaborating since 1998 to drive innovation, advocacy and excellence in employment services for skilled immigrants and employers in the GTA. Aleks currently oversees both the Employer Services Network and Governance & Collaborative Leadership Development projects. CASIP member organizations include: ACCES Employment, COSTI Immigrant Services, Humber College Community Employment Services, JobStart, JVS Toronto, Community Microskills Development Centre, Seneca College, and Skills for Change. With experience spanning the health, academic and non-profit sectors, Aleks' work focuses on driving strategic collaboration within and across organizations. She holds a Master of Arts from York University, specializing in Canadian Policy; Honours Bachelor of Arts from University of Toronto; and Certificates in Negotation from University of Windsor Law School and Project Management from University of Toronto.

Seonag MacraeCNAP (Senior Services network)

Seonag Macrae is a seasoned healthcare executive and is currently the Vice President of Community Care and Wellness for Seniors at WoodGreen Community Services. Seonag is also the chair of CNAP (Community Navigation and Access Program) which is a network of 33 community service agencies that provide a variety of community based supports to seniors. Committed to building community sustainability through volunteerism, Seonag is an active Director on the Boards of Surrey Place Center, and the Ontario Foundation for Visually Impaired Children and was previously a Board Director at Toronto’s Ronald McDonald House and WoodGreen Community Services. Seonag holds a Masters of Business Administration from the Richard Ivey School of Business at the University of Western Ontario, a Masters of Science in Nursing from the University of Portland, and a Certificate in Strategic Change Management from the Rotman School of Business at the University of Toronto. </nodisplay>

Sandra GuerraToronto South LIP (Settlement Services network)

Part 1

Part 2

Part 3

Sandra Guerra is the Partnership Coordinator for the Toronto South Local Immigration Partnership (LIP). The LIP projects aim to coordinate services for newcomers through collaboration across sectors, improve labour market outcomes and create welcoming communities. Sandra facilitates the Systemic Issues and Social Change workgroup and coordinates the projects communications through online, print and social media.

Sandra has worked in the housing sector, developing networks with housing agencies and as a community developer working with both residents and agencies to create networks, partnerships and address local issues.

Sandra holds a Bachelor of Fine Arts from York University, a Masters of Science in Community Economic Development from Southern New Hampshire University and a Certificate in Non-Profit Management from York University-Maytree.


  1. CdnImm Event #6: Settlement Sector partnerships

Event page:

July 30th, 2012, 1-4 p.m, WoodGreen Community Services


CASIP - Aleksandra Walczack

Powerpoint slides:

Aleksandra is the Project manager at the Consortium of agencies serving internationally-trained Persons (CASIP)

  • CASIP started in 1998 and is a consortium of independent, community-based agencies and colleges who deliver employment and training services to internationally-trained job seekers and to employers in the GTA. They serve over 70,000 newcomers per year.
  • Some members include Jobstart and COSTI.
  • Recent examples of joint initiatives include the mentoring partnership and bridging programs
  • The services offered to employers include a full suite of human resource services, a hotline and website and more
  • Aleksandra asked the audience “what factors have contributed to successful teamwork for you?” Participants’ answers include time, clear goals that are communicated, communication strategies and Recognition of mutual benefit. Aleksandra then suggested more factors such as trust, collaboration, coordination, leadership and quality.
  • Aleksandra then went through a list of best practices such as…
    • Stakeholder roles and responsibilities are clearly delineated and shared
    • Collaboration is formalized through protocols and partnership agreement
    • Responsibilities are integrated into performance measurement and job descriptions
    • Employers are given opportunities for in person meetings
    • Flexibility and responsiveness
    • Aleksandra then finished her presentation and gave contact information and answered a few questions.

    CNAP - Seonag Macrae

    Powerpoint slides: Seonag Macrae is a seasoned healthcare executive and is currently the vice president of community care and wellness for seniors at WoodGreen community services.

    CNAP is the Community Navigation and Access Program. They are supported through TC LHIN through the Ontario Aging At Home Strategy. CNAP is a network of over 30 community support service (CSS) agencies in the Toronto area that are collaborating to improve access and coordination of support services for seniors and their care providers.

    CNAP’s objectives include but are not limited to:

    • To improve and provide seamless access to and coordination of CSS services for seniors and their caregivers in the TC LHIN region
    • To benefit Network agencies by streamlining access to their services in addition to existing referral patterns
    • To benefit Network agencies by acting as a collective voice for key issues as appropriate

    The agency membership criteria includes…

    • Having a base funding from a LHIN
    • Providing CSS services to seniors and their caregivers in the TC LHIN
    • Agreeing to adhere to CNAP protocols and sign a participation agreement
    • Complying with CNAP protocols related to submitting data, responding to referrals, using standardized assessment tools, etc.
    • Electing members of the CNAP Executive
    • Participating in network meetings and achieving consensus on key issues related to the CNAP Network (Quorum of 51% is required)

    Seonag then talked about governance and the lead agency. The lead agency acts as the transfer payment agency for CNAP related activities and has legal and financial accountability with the TC LHIN. They also hire and manage network staff

    • the executive committee represents and acts on behalf of the Network’s interests. They also provide support for the hiring of CNAP staff and guidance regarding ongoing data collection and reporting needs for the CNAP Network.
    • some of CNAP’s achievements include…
    • Establishing a Hub response team
    • telephone access to information and referral to support services
    • Developing protocols for referrals
    • Developing common intake form
    • Developing guidelines for Adult Day Programs
    • Collaborative Care Model with CCAC

    Seonag then talked about key success factors and challenges, some of these key success factors included a dedicated core group of leaders, strong relationships with funders and active participation in network meetings/activities. The challenges included funding being year to year and smaller agencies struggling to participate and not having enough communication.

    LIP - Sandra Guerra


    Sandra Guerra is the Partnership Coordinator for the Toronto South Local Immigration Partnership (LIP). LIP stands forLocal Immigration Partnerships. LIP provides a collaborative framework to facilitate the development and implementation of sustainable solutions for the successful integration of newcomers to Ontario that are local and regional in scope.

    • stakeholders can participate through partnership council (PC), community forums and workgroups.
    • Sandra introduced the Toronto East LIP Structure diagram which explains the local settlement strategy and action plan
    • Sandra then talked about service collaboration and showed many graphs and diagrams on service delivery, levels of collaboration and level of service integration.
    • Sandra explained that the Toronto south LIP council meets 6 times a year while the executive committee meets 10 times a year. There are 5 working groups, youth, seniors, mental health, language training and systemic issues and social change. There are also 5 neighbourhood networks, Bloor junction, Danforth, Jarvis, Kensington, Chinatown, Annex, and Parkdale Trinity.
    • Sandra then showed graphs and diagrams on service network relations and how LIP had impacted the different relationships they have between agencies.
    • You can refer to the PowerPoint for more information.
    • Sandra then finished her presentation and there is a question period for all three speakers.
    • the questions included topics on different types of partnership, differences in consortium and more.

    Concluding Remarks

    Doug thanked all participants and talked about future #CdnImm events being planned. Please see the PowerPoint presentations for more information.


    This session run in collaboration with:

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