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The systematic collection of information about the activities, characteristics, and outcomes of programs to make judgments.

Outcome Measurement

This section will provide information about ideas, tools, tips and techniques in an outcome measurement process.

Client Tracking and Management

The why and how-to of tracking your clients' and their progress.

Technology for Front-line Workers

Technology is a daily tool for front-line work. This section will range from looking at broad issues including Information Management and much more.

Workplace Rights and Issues for Workers

Employment contracts, standards, conflict resolution, power issues, managing your manager.